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Return Policy
Returns and exchanges are accepted on merchandise within 30 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Please complete the return/exchange portion of your invoice and include it with your package. PLEASE NOTE: Shipping and handling charges are non-refundable.
Where do I send my return or exchange?
Please send your return or exchange to:
Fashion Heist
225 West Hubbard Street, 6th Floor
Chicago, IL 60654
USA
How do I make a return or exchange?
Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
When will my credit card be refunded?
Once your package has been received at Fashion Heist, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from fashionheist.com.
Please note: We do not refund initial or return shipping and handling charges.
Items designated as FINAL SALE are not returnable. |
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